Support

HybridEdge — real running costs for your plug-in hybrid.

Fastest way to get help: email support@hybridedge.com.au. It's a solo-developer project, so you're writing to the person who built it — replies usually within a couple of days.

Common questions

Do I need an OBD reader?: No — you can log trips by typing three numbers from your dashboard at the start and end. A Bluetooth OBD-II reader (about $50; we test with the Veepeak OBDCheck BLE+) makes logging near-automatic: the app reads battery, fuel and odometer itself and prompts you at ignition on and off.
Where is the OBD port in my car?: Look up under the dash above the pedals, around the steering column — the socket faces the floor. It's a 16-pin trapezoid about the size of a matchbox; some cars hide it behind a small flip-down cover. The reader stays plugged in permanently.
Can the reader damage my car or change settings?: The app only asks the standard read-only questions a mechanic's scan tool asks. It cannot alter settings, clear codes, or modify your car.
Where is my data stored?: On your phone, full stop. No accounts, no cloud, no analytics. See the privacy policy.
My car isn't in the vehicle list.: The list updates over the air, so new PHEVs appear without an app update. Meanwhile, enter your battery (usable kWh) and tank size from the owner's manual — the app labels unverified specs honestly until they're confirmed. Email us your make and model and we'll add it to the database.
Something doesn't match my dash.: That's exactly what we want to hear about. In the app: Settings → Diagnostics → Send diagnostic report. Reports mask your locations by default and you see the contents before sending.

Contact

Support: support@hybridedge.com.au
Privacy: privacy@hybridedge.com.au
Facebook: HybridEdge